Relationships

Published: March 22, 2016

Description:
Learn how you can define your relationship codes, how to create a contact to contact relationship, how to create a contact to loan relationship, and how to create an address book relationship.

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Transcript

In this video, I’m going to show you how you can define your relationship codes, how to create a contact to contact relationship, how to create a contact to loan relationship, and how to create an address book relationship.

The first step is to create your relationship codes. To do so we’re going to go into the Setup. We’ll expand Contact Setup and we’ll notice that we have two relationship areas; one that says Relationships and the next one says Contact Loan Relationship.

So we’ll first start with the Relationships here and we have a couple of relationships already added in here. We have Default, Employer, and Reference. So let’s add a relationship called Relative. I’ll copy and paste the relationship code into the description and click ok. Now that we have a relationship code we can define some of the user defined fields that are available in the relationship tab. We have up to 16 user defined fields that could be defined. So you’re going to repeat this step for as many relationship codes you’d like to create.

Contact to loan relationship codes have their own area. The process would be the same. For this relationship code I will call this Guarantor and I will copy and paste the relationship code into the description. Again we have some user defined fields that we can define in the contact to loan relationship area. You can also assign an ECOA code to a relationship code and the credit bureau reporting will be updated as such. When we’re done defining our relationship codes we can click ok and restart.

Now I’m going to find a contact and add a relationship to that contact. So let’s take this contact, here, John Doe. We’ll go into the relationships tab and add a relationship.

Now if I want to connect this contact to another contact, I’m going to leave this as Contact Relationship. If I wanted to take this contact and link him to a loan that John Doe does not actually own, then I would do a contact to loan relationship.

If I wanted to create a relationship that did not link this contact record to another contact record or another loan record then I would use an Address Book Relationship and then we would create a relationship and I would just enter the information regarding this entry I would like to save to this contact record. So in our first scenario a contact relationship, we’re going to have to add the Contact Number of the contact record that we would like to link with this contact record. So let’s link John Doe up with Nortridge Software. I’ll click on the ellipses function and hit Find Now without defining any of the fields and I’ll get a list of all the contacts in my database. I’m going to double click on Nortridge Software and we can see that Contact Number 3 has populated in that field. If I click ok we can see that this contact to contact relationship has been created and then information from this contact file has been brought over and is displayed in the relationships tab for John Doe’s contact record. Let’s add another relationship. This time I’m going to do a contact to loan relationship. Instead of putting a contact number in we’re going to search through our loan numbers and I can find we have a loan that’s called Loan #ABC123. So I’ll select that loan and we can also define the relationship code. So I created a guarantor for the contact to loan relationship so I can add that here and then you can see relationship has its own little heading or title showing what type of relationship this was. If I go into this relationship and I want to modify it, I can change the relationship code from default to one of those other codes that were already in here or the one that we created.

Now John Doe has a relationship of relative to Nortridge Software. Now that might not make a lot of sense as Nortridge Software is a company and John Doe would be an individual with relative being a family member.

Last type of relationship is the Address Book Relationship. Notice both of these fields have been shaded out: Contact Number and Loan Number because we’re not going to link up this contact record to another contact record. We’re just going to add another relationship and we actually get to define it here so I can put in Jane Doe and she lives at 123 Main Street and we fill out any additional information we would like to fill out regarding this contact. When we’re done we can click save and we can always go back and modify our relationship and select the relationship code we would like to have on this contact.

And that is how you define your relationship codes, and then create a contact to contact relationship, a contact to loan relationship, or an address book relationship.