ConsumerFi Podcast:What Do Customers Want Out of a Bill Pay Experience? with PayNearMe's Anne Hay
November 4, 2021
Episode 43
Summary
Joel wraps up his digital bill pay series with PayNearMe‘s VP of Marketing, Anne Hay, to discuss the importance of finding out how consumers WANT to pay and not just focusing on how they’ve BEEN paying, the rise of the digital wallet and the surprising revelations they discovered in their recent comprehensive market research.
Their most current white papers U.S. Consumers Expect More Mobile Options for Bill Pay and How Consumers Pay Bills: Expectations vs. Reality are must reads.
ConsumerFi is presented by Nortridge Software: Loan Software That Accelerates Change.
And special thanks to The National Automotive Finance Association: The only trade association exclusively serving the nonprime auto finance industry.