Best Practices Selecting Loan Servicing Software
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ConsumerFi Podcast: Understanding The Servicemembers Civil Relief Act with Alaska USA Federal Credit Union's Jarrett Carson
Joel is joined by Jarrett Carson, Asset and Recovery Manager at Alaska USA Federal Credit Union, to provide insight on how to manage your SCRA program.
ConsumerFi Podcast: A Look at the Numbers with Michael Buckingham of J.D. Power and Associates
Joel is joined by Mike Buckingham, Managing Director PIN Automotive Finance Practice, at J.D. Power to discuss their latest market analysis.
ConsumerFi Podcast:The Current State of the Bankruptcy Landscape
Joel and BankruptcyWatch CEO, Lance Wickham, sit down to discuss bankruptcy regulations, automating processes, and more.
ConsumerFi Podcast:What Do Customers Want Out of a Bill Pay Experience? with PayNearMe's Anne Hay
Joel wraps up his digital bill pay series with PayNearMe’s VP of Marketing, Anne Hay, to discuss the importance of finding out how consumers WANT to pay and not just focusing on how they’ve BEEN paying.
ConsumerFi Podcast: Digitizing the Customer Payment Experience Pt.2
Joel is continuing his conversation with PayNearMe’s VP of Product, Steve Kramer, for the second of three podcasts exploring innovations in digital payments and more.
ConsumerFi Podcast: Digitizing the Customer Payment Experience Pt.1
Joel is joined by PayNearMe’s VP of Product, Steve Kramer, for the first of three podcasts exploring innovations in digital payments, including the importance of getting that first digital payment and why ‘real-time payments’ are so important to younger consumers.
ConsumerFi Podcast: The Power of Data with Flexpath's Peter Sayer
Joel is joined by Peter Sayer, founder and CEO of both Flexpath and DriveLine, to discuss not being afraid of failure, the value of partnering with a capital provider that speaks the language of car dealerships, and how DriveLine can deliver big data to customers of all sizes
ConsumerFi Podcast: The Future of Fraud with IDology's Heidi Hunter and Tom Algie
Joel is joined by IDology’s VP of Product Innovations, Heidi Hunter, and National Sales Manager, Tom Algie, to discuss how fraud has evolved from simple identity fraud, new trends like synthetic ID and credit washing, and simple steps we can all take to protect ourselves from it all.
ConsumerFi Podcast: Using A.I. in Collections Decisions with Dasceq's Abhishek Goel
Joel is joined by Abhishek Goel, Founder of the A.I. firm, Dasceq, to discuss the benefits of using A.I. in your collections process, including why humans will always be a part of the equation and the benefits of moving from digital ‘bullying’ to digital ‘engagement’.
NLS 5.28 New Features
NLS version 5.28 - Many improvements.
ConsumerFi Podcast: How to Utilize Expanded FCRA Data in Lending Decisions with Experian's David Elmore
Joel is joined by David Elmore, a Data Solutions Consultant with Experian’s Clarity Services, to discuss the emerging trend of utilizing expanded FCRA data in lending decisions.
ConsumerFi Podcast: Tracking Used Auto Prices with Black Book's Brian Clegg
Joel is joined by Black Book’s Senior Lender Solutions Manager, Brian Clegg, to try and make sense of where used auto prices are headed including the supply factors that are driving unprecedented trends.
ConsumerFi Podcast: Mobile Engagement and Enablement with Lightico's Yotam Haroosh
Joel is joined by Yotam Haroosh, Enterprise Account Executive at Lightico, to discuss the future of mobile engagement including, the importance of eliminating friction wherever possible, how smaller lenders can use mobile solutions to complete and more.
NLS 5.27 New Features
NLS version 5.27 - Many improvements.
ConsumerFi Podcast: The Future of Remote Working with People Strategies' Terri Horn
Joel is joined by Terri Horn of People Strategies to discuss how the recent remote work trend during COVID has changed how we do business moving forward, including how managers need to adapt to employees preferences, and more.
ConsumerFi Podcast: Spotting and Avoiding Identity Fraud with Socure's Steve Craig
Joel is joined by Socure’s Director of Sales, Steve Craig, to talk about why identity verification is often your most important step in fraud prevention, the difference between identity and credit risk, and how fraud has evolved from ‘mom and pop operations’ to sophisticated criminal organizations.
ConsumerFi Podcast: Wireless GPS with Passtime's Kevin Carr
Joel is joined by return guest Kevin Carr, EVP of Financial Services at PassTime GPS, to discuss advances in wireless GPS tracking.
ConsumerFi Podcast: The Ex-GE Podcast - A Conversation with Larry Chiavaro of Remitter
This week, we have a very special crossover with The Ex-GE Podcast, a show where Joel and Tom Wolf of Visular interview GE alums from the Jack Welch Era about what made GE a special place to work, learn and grow.
The Most Distant Tech Support Call: Apollo 14
The story of the only computer tech support call that was ever initiated at a distance of a quarter of a million miles.
ConsumerFi Podcast: The Ins and Outs of Repo Forwarding with Resolvion's Jose Mendiola
Joel is joined by President of Resolvion, Jose Mendiola, to discuss how third-party oversight was a game changer in the repo forwarding industry, how repo moratoriums impacted the entire repo ecosystem, and why consolidation in the space may cause pricing pressures down the line.
ConsumerFi Podcast: The Importance of Portfolio Protection with State National's Mark Baltuska
Joel is joined by State National’s Vice President of Finance Company Markets, Mark Baltuska, to talk about how big and small companies alike use their innovative product to mitigate loses from uninsured drivers, how the industry has evolved to taking the burden off the lenders, and much more.
NLS 5.26 New Features
NLS version 5.26 just released!
ConsumerFi Podcast: A Conversation with Spartan Financial's Mark VanGeison and Jimmy Rambo
Joel is joined by Spartan Financial’s President, Mark VanGeison, and Senior Manager of Asset-based Lending, Jimmy Rambo, to discuss the importance in metrics outside of ‘loan to value’ to maintain a portfolio
ConsumerFi Podcast: The Benefits of Privacy4Cars.com with CEO Andrea Amico
Joel is joined by Privacy4Cars.com founder and CEO, Andrea Amico, to break down their niche as the first and only technology company focused on identifying and resolving data privacy issues across the automotive ecosystem
ConsumerFi Podcast: Collateral Protection with Bryan Nieves of AUL
Joel is joined by Bryan Nieves, Vice President of National Accounts at AUL Corp., to discuss innovations in service contracts and warranties that have made it a powerful lender tool and new innovations in collateral loss mitigation, including ‘Unlimited Time’ and ‘Tech Only’ products.