Chris Chestnut of Innovate discusses the Nortridge Collections module and value it adds to his loan servicing businesses at Innovate.
Collecting made simple, efficient
Yes, collections can be the downfall of servicing many loans and loan portfolios. A good collections system is paramount to many loan servicing operations. The Nortridge Loan System fits the bill with its integrated Collector Module that allows users to see all pertinent information about a delinquent loan on a single screen. This screen can be customized to display the data fields important to your specific collection activities, not fields someone else determines are important.
A series of tabs along the bottom of the screen allow the user to view detailed information including payments due, payment history, collateral and important statistics as to how many time that borrower has had an NSF payment and been past due 10, 30 60, 90, and 120 + days, for the current month, year to date and life to date.
Customized Action, Result, and Collection codes allow for efficient utilization of the collectors time.
Unique secondary dialog boxes can be displayed for each collection code with up to 28 user defined fields for storing key information.
When a “Promises to Pay” collection code is selected, all outstanding payments are brought to the screen. The collector simply clicks the payment or payments promised and the promise date. Once an account is labeled as a Promise to Pay, the account update process is automated when payments are made or if there is a failure to pay. Statistics related to Promises Made and Promises Broken are continually updated and readily viewable.
Unlimited commenting capabilities (including short cut keys) store important notes and conversations. All entries are date- and time- stamped and indicate the User ID of the person making the entry.
All delinquency letters and communications are stored for easy retrieval and reference.
Rules-based collector processing supported with personal and master campaigns. Loans can be automatically popped to the screen one after the other for expedited collection actions.
The collector can query on any combination of fields to create their own personal campaign.
The Campaign Builder creates campaigns using SQL query criteria.
The effectiveness of the Collection Module makes it the ideal solution for managing loans from 1 day past due thru write-off, bankruptcy or default.
Via the powerful Task Manager with scripting, bankruptcy and repossession activities can be automated.